We hope you enjoy browsing our website for information about our delicious buffets and further information relating to our café business. Whilst using this website you are agreeing to comply with, and be bound by, the following terms and conditions of use which govern The Flying Bean Café’s relationship with you and this website. When you make a purchase from The Flying Bean Café you enter into a contract and these terms detail our responsibilities to you.
The term ‘The Flying Bean Café’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 5 Wycombe Industrial Mall, West End Street, High Wycombe, BUCKS, HP11 2QY. The Flying Bean Café trades as a limited company, registered with Companies House number 09243336 and is registered for VAT under number 198431768. The term ‘you’ refers to the user or viewer of our website.
Making a purchase & ‘the contract’
To make a purchase you are simply required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send your invoice via email to the address you entered, and it’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.
Payments Terms – We accept all major credit cards and BACS transfers / Cheques, for our account customers your invoice will be generated upon placing your order and emailed to the person who orders the lunch. Our standard payment terms are 30 days from invoice date. For our bank details, company registration and VAT number or for any remittance advice or accounts queries please email firstname.lastname@example.org. The prices displayed on this website DO NOT include VAT at the current and appropriate rate. The standard rate of VAT is currently 20% and will be applied where necessary according to the law. All payment is made in GBP (British Pound Sterling). We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item.
At least 24 hours’ notice by phone or in writing must be given for cancellations or the full price will be charged.
Our absolute daily objective is to ensure you get your order on time if not earlier. The streets of Buckinghamshire are however not always predictable and delays due to traffic do occur and sadly we can’t guarantee precise delivery times. To help avoid these becoming an issue we strongly request you ask for your order delivery time to be at least half an hour before the time you wish it to be served.
We reserve the right to deliver your buffet more than 2 hours before your chosen delivery time. Our delivery drivers will offer to help set up your buffet or leave it as directed by you. We will collect the buffet trays the next working day but if for any reason your buffets trays aren’t collected please drop us an email to email@example.com and we will ensure to collect them the next working day. We are proud to be green and deliver all our buffets on high quality trays which we clean and re-use thus minimising our landfill waste. On delivery, we will leave with your buffet a receipt for the total number of trays that have been delivered. Please DO NOT throw away any buffet trays as otherwise there will be a lost tray charge for each item missing. Our delivery charge is £3.50+VAT per booking and will be charged to you if your order is for less than 5 persons or for a delivery outside of our normal delivery schedule 11am – 1pm. We shall not be liable in any way for any loss or damage arising directly or indirectly from your buffet being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.
Refund policy for Worldpay card payments
What if my card is refused?
Cards are not refused by The Flying Bean Café but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.
Can I have a receipt?
Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.
I’ve paid the wrong amount – can I have a refund?
If you have overpaid your account please contact our Customer Service Team at firstname.lastname@example.org
You have a right to cancel your order seven days after payment is made, to cancel your application contact our Customer Service team at email@example.com
We take the privacy of our customers extremely seriously and are committed to ensuring that your personal information is used only in the way that you intend it on this website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience or to process your order.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out the ‘contact us’ form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, place an order, sign up for our newsletter, or use certain other site features in the following ways:
- To quickly process your transactions and to send information and updates pertaining to orders.
- To follow up with you after correspondence (email or phone inquiries)]
- To send you additional information related to your product and/or service.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe
- If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org